In the world of business and sales, it is common for many to underestimate the various hurdles and challenges that exist between them and their potential customers. Arnold Taubman, a pioneer in building large retail shopping malls across the United States, shed light on this concept of “threshold resistance.” He often discussed how a mere physical threshold, such as stairs, heavy doors, or poorly-displayed storefront windows, could hinder prospects from entering a store and engaging with the business. Recognizing and overcoming such obstacles is crucial for successful customer engagement and increasing footfall in the retail industry.
In every business, there are various forms of threshold resistance that may hinder prospects from engaging with your offerings. Take, for instance, a financial planner offering free consultations as a way to showcase expertise, assist people, and establish credibility. While the intention is positive, potential clients may have reservations. Some individuals might feel uncomfortable discussing their finances with a stranger, while others may be hesitant due to their financial situation not being in order. There could also be a fear of being pressured into a sales pitch during the consultation. Recognizing and addressing these barriers is essential to fostering a more receptive and positive response from prospects.
To overcome threshold resistance and establish expert positioning, advertising free information can be a powerful lead generation strategy. Instead of asking prospects to directly engage with your business, offer valuable content that addresses their concerns or interests. For instance, a financial advisor can provide a guide on “Five Steps to Organizing Your Finances.” This approach is non-threatening and encourages prospects to request the information.
Ringless voicemail can be a valuable tool in this process. You can send voicemail messages describing common mistakes people make in your industry and then offer them the opportunity to receive a free guide, book, brochure, newsletter, CD, or video that educates and helps them avoid those mistakes. This information can be requested over the phone or through a website, allowing you to measure results, track ROI, and even split-test different messages and offers for optimal effectiveness. By providing valuable content, you build trust and create a pathway for potential customers to take the next step in their buyer’s journey.